What is Return Policy?
If you are not fully satisfied with a product, call us within 30 days of shipment. Paracor Medical will issue a full credit or refund, even if the product has been opened or used. Just box up the product with a copy of the invoice, affix the label, and give the package to UPS or FedEx at your convenience.
Return Authorization
We will send our designated courier to pick up the item. Those preferring to consult their sales representative may do so, providing that RA is offered before returning goods for credit or repairs. Returned items received by our Customer Returns Department without prior authorization may result in the returned item being denied credit and replacement.
Defective Items
If an item is faulty, please contact us with the issue so that the severity of the defect can be measured and the manufacturer can be notified. We may require the item to be returned for analysis.
Claims
Shortages or damages must be reported within two (2) business days of delivery.
How Can I Return a Product?
All returns require an authorization number. To arrange for a return, call our Customer Service department or contact your Sales Consultant.
The following conditions must be complied with:
- A copy of the invoice and a problem description must accompany all returns.
- All returns must be in the original packaging, unopened, undamaged, and in a re-saleable condition.
- Returned products must have been purchased within the past 30 days. Any returns over 30 days are subject to a 25% restocking fee.
- Shortages or errors in shipment must be reported within seven business days of receipt of the order to receive credit.
- Shipping fees will apply to all returns.
- Items (including expired items) that cannot be returned to the manufacturer are NOT RETURNABLE.
- Freight, handling, and C.O.D. charges incurred are NOT entitled to credit.